Terms of Service - Dargo Support

Agreement to Terms

By accessing and using Dargo Support at support.dargo.net (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Description of Service

Dargo Support is a customer support platform that provides:

Support Ticket Management: Create, track, and manage support requests
Email Communication: Automated notifications and updates
Secure Authentication: Magic link-based login system
Knowledge Base: Access to help articles and documentation
Administrative Tools: For authorized support staff

User Accounts and Authentication

Account Creation

No Registration Required: Access via email-based magic links
Email Verification: Valid email address required for service access
One Account Per Email: Each email address represents one user account

Account Security

Magic Link Access: Login links expire after 15 minutes
Session Management: Sessions automatically expire after 7 days
Account Responsibility: You are responsible for all activity under your account
Notification of Breach: Report suspected unauthorized access immediately

Acceptable Use

Permitted Uses

You may use our Service to:

Submit legitimate support requests
Communicate with our support team
Access help documentation
Manage your support tickets

Prohibited Uses

You may NOT:

Abuse or Harassment: Harass, threaten, or abuse support staff
Spam: Submit excessive, repetitive, or irrelevant requests
False Information: Provide misleading or fraudulent information
System Interference: Attempt to disrupt or overload our systems
Unauthorized Access: Access areas you're not authorized to use
Malicious Content: Upload viruses, malware, or harmful code
Commercial Exploitation: Use the Service for unauthorized commercial purposes
Data Mining: Scrape or automatically collect data from our platform

Content Standards

All content you submit must be:

Respectful: Professional and courteous in tone
Relevant: Related to legitimate support needs
Legal: Compliant with applicable laws and regulations
Original: Not infringing on third-party rights

Privacy and Data Protection

Your privacy is important to us. Our data practices are governed by our Privacy Policy, which is incorporated into these Terms. Key points:

Data Collection: We collect only necessary information for support services
Data Use: Information used solely for providing and improving support
Data Security: Industry-standard security measures protect your data
Data Rights: You have rights regarding your personal information

Service Availability

Service Provision

Best Effort: We strive to provide reliable, continuous service
Maintenance: Scheduled maintenance may temporarily interrupt service
Updates: We may update features and functionality without notice

No Guarantees

Uptime: We do not guarantee 100% service availability
Performance: Response times may vary based on demand and complexity
Compatibility: Service may not work with all devices or browsers

Support Services

Support Commitment

Response Time: We typically respond within 24 hours
Business Hours: Priority given to requests during business hours
Best Effort: We provide support on a best-effort basis
Resolution: Not all issues may be resolvable

Support Limitations

Scope: Support limited to our products and services
Third-Party: We don't provide support for third-party products
Training: We don't provide extensive training services
Custom Development: No custom development services provided

Limitation of Liability

Service Limitations

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

Liability Limits

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

No Damages: We are not liable for indirect, incidental, or consequential damages
Damage Cap: Our total liability is limited to the amount you paid for services
Time Limit: Claims must be brought within one year of the incident

Excluded Damages

We are not liable for:

Data Loss: Loss or corruption of your data
Business Interruption: Lost profits or business opportunities
Third-Party Actions: Actions of third-party service providers
Force Majeure: Events beyond our reasonable control

Termination

By You

Anytime: You may stop using the Service at any time
Data Deletion: Contact us to request account and data deletion

By Us

We may terminate or suspend your access if you:

Violate these Terms
Engage in prohibited activities
Provide false information
Fail to respond to our communications

Effect of Termination

Upon termination:

Access Removed: Your access to the Service will be disabled
Data Retention: We may retain data as required by law or policy
Survival: Certain provisions survive termination

Modifications to Terms

Right to Modify

We reserve the right to modify these Terms at any time. Changes will be effective:

Immediate: For administrative or legal changes
Notice Period: 30 days notice for material changes
Continued Use: Continued use constitutes acceptance of changes

Notification Methods

We will notify you of changes through:

Email notification to your registered address
Notice on our website
In-platform notifications
Support ticket notifications

Contact Information

For questions about these Terms:

Contact Method: Submit a support ticket

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Dargo Support regarding the Service.