Privacy Policy

Introduction

Dargo Support ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our support platform at support.dargo.net (the "Service").

Information We Collect

Information You Provide

• Email Address: Required for account access and communication
• Support Tickets: Including subject, description, priority, and category
• Messages: All communications within support tickets
• Usage Data: How you interact with our platform

Automatically Collected Information

• Technical Data: IP address, browser type, device information
• Session Data: Login times, session duration
• Security Data: Cloudflare Turnstile challenge results

How We Use Your Information

We use your information to:

• Provide Support Services: Process and respond to your support requests
• Communication: Send ticket confirmations, updates, and responses via email
• Authentication: Secure login through magic link emails
• Service Improvement: Analyze usage patterns to enhance our platform
• Security: Protect against fraud, abuse, and unauthorized access
• Legal Compliance: Meet legal obligations and enforce our terms

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in these circumstances:

Service Providers

• AWS SES: For sending emails (magic links, notifications)
• Cloudflare: For security, performance, and bot protection
• Database Hosting: Secure storage of your support data

Legal Requirements

We may disclose information when required by law, court order, or to:

• Protect our rights and property
• Investigate fraud or security issues
• Comply with legal processes

Data Security

We implement appropriate security measures including:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Limited access to authorized personnel only
• Session Security: Secure session management with HTTP-only cookies
• Bot Protection: Cloudflare Turnstile to prevent automated abuse
• Regular Security Reviews: Ongoing assessment of security practices

Data Retention

• Support Tickets: Retained for service delivery and historical reference
• Email Communications: Stored as part of support ticket records
• Session Data: Automatically expires after 7 days
• Magic Link Tokens: Expire after 15 minutes
• Account Data: Retained while you use our services

Your Rights

Depending on your location, you may have rights including:

• Access: Request information about data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities

To exercise these rights, submit a support ticket.

Third-Party Services

AWS SES (Amazon Web Services)

• Purpose: Email delivery for magic links and notifications
• Data Shared: Email addresses and message content
• Privacy Policy: https://aws.amazon.com/privacy/

Cloudflare

• Purpose: Security, performance, and bot protection
• Data Shared: IP address, browser information, request data
• Privacy Policy: https://www.cloudflare.com/privacy/

Contact Information

For privacy-related questions or concerns:

• Contact Method: Submit a support ticket
• Response Time: We respond to privacy inquiries within 30 days

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notification for significant changes
• Support ticket notifications for significant changes
• Updating the "Last Updated" date